Course Outline
1 - ITIL Guiding Principles to All Aspects of Digital and IT Strategy
- Focus on Value
- Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep It Simple and Practical
- Optimise and Automate
2 - Leverage Digital Strategy to React to Digital Disruption
- Digital Technology
- Digital Business
- Digital Organisation
- Digitisation
- Digital Transformation
- Business Strategy and Business Models
- Digital and IT Strategy
- Products
- Services
- Relationship Between Digital, IT Strategy and Components of ITIL SVS.
3 - Relationship between Concepts of Digital and IT Strategy, Service Value System and Service Value Chain
- Environmental Analysis
- External Analysis: PESTLE
- Internal Analysis: Four Dimensions of Service Management
4 - How an Organisation Uses Digital and IT Strategy to Remain Viable in Environments
- How an Organisation’s Viability is Related to Agile, Resilient, Lean, Continuous and Co-Creational it is
- How to Analyse the VUCA Factors and Address them in a Digital and IT Strategy
- Organisation’s Position in a Particular Market or Industry
- Digital Positioning Tool to Determine Appropriate Position for a Digital Organisation
5 - Explain and Compare Three Levels of Digital Disruption
- Ecosystem
- Industry/Market
- Organisational
- Influenced factors
- Achieving Customer/Market Relevance
- Achieving Operational Excellence
- Internal and External Focus
- Balanced Approach
6 - Strategic Approaches by Digital and IT to Achieve Customer/Market Relevance and Operational Excellence
- How to Apply Approaches to Achieve Customer/Market Relevance
- Customer Journeys
- Omnichannel Delivery and Support
- Context-Sensitive Delivery and Support
- Customer Analytics
- Customer Feedback and 360° Approaches
- How to Achieve Operational Excellence in the Four Dimensions of Service Management
- Understand the Financial Aspects of Digital and IT Strategy in Terms of the Following
- Financial Policies
- Portfolio Optimisation
- Funding Projects, Products and Services
- Balancing Cost of Innovation and Operation
- Charging Models
- Assess Strategic Approaches for Digital Organisations
7 - Risks and Opportunities of Digital and IT Strategy
- Concept of Risk Management in the Context of a Digital Organisation
- Context of Digital and IT Strategy
- Identify Risk
- Assess Risk
- Concept of Risk Posture and Show How to Determine an Acceptable Balance Between Opportunity and Risk
- Explain the Concept of Innovation, Including its Key Elements and Techniques
- Apply Techniques to Develop and Maintain a Culture of Innovation
8 - Steps and Techniques Involved in Defining and Advocating for Digital and IT Strategy
- How to Use Digital Readiness Assessment to Perform Gap Analysis Between an Organisation’s Current and Desired Positions Approaches for Scraping Data from Dynamic Websites
- How to Define and Communicate a Vision and a Strategy
- How to Use Business Cases to Advocate for a Digital and IT Strategy
9 - Implementation of a Digital and IT Strategy
- How to Define Operating Models for Digital Organisations
- Major Skills Required of Leaders in Digital Organisation
- Apply Approaches to Strategy Coordination and Implementation:
- Large-Scale Transformation
- Incremental Transformation
- Mergers and Acquisitions
- Individual Changes
- Approaches to POMs (Parallel Operating Models)
- How to Assess Success of a Digital and IT Strategy
- Typical Activities of a Digital Transformation Programme
Target Audience
This course is ideal for:
Individuals continuing their journey in service management
ITSM managers and aspiring ITSM managers
ITSM practitioners who are responsible for managing and integrating stakeholders, and/or are responsible for fostering relationships with partners and suppliers
Existing ITIL qualification holders wishing to develop their knowledge