Course Outline
1 - Lesson 1: Configuring Windows
- Topic 1A: Configure Windows User Settings
- Topic 1B: Configure Windows System Settings
2 - Lesson 2: Managing Windows
- Topic 2A: Use Management Consoles
- Topic 2B: Use Performance and Troubleshooting Tools
- Topic 2C: Use Command-line Tools
3 - Lesson 3: Identifying OS Types and Features
- Topic 3A: Explain OS Types
- Topic 3B: Compare Windows Editions
4 - Lesson 4: Supporting Windows
- Topic 4A: Perform OS Installations and Upgrades
- Topic 4B: Install and Configure Application
- Topic 4C: Troubleshoot Windows OS Problems
5 - Lesson 5: Managing Windows Networking
- Topic 5A: Manage Windows Networking
- Topic 5B: Troubleshoot Windows Networking
- Topic 5C: Configure Windows Security Settings
- Topic 5D: Manage Windows Shares
6 - Lesson 6: Managing Linux and macOS
- Topic 6A: Identify Features of Linux
- Topic 6B: Identify Features of macOS
7 - Lesson 7: Configuring SOHO Network Security
- Topic 7A: Explain Attacks, Threats, and Vulnerabilities
- Topic 7B: Compare Wireless Security Protocols
- Topic 7C: Configure SOHO Router Security
- Topic 7D: Summarize Security Measures
8 - Lesson 8: Managing Security Settings
- Topic 8A: Configure Workstation Security
- Topic 8B: Configure Browser Security
- Topic 8C: Troubleshoot Workstation Security Issues
9 - Lesson 9: Supporting Mobile Software
- Topic 9A: Configure Mobile OS Security
- Topic 9B: Troubleshoot Mobile OS and App Software
- Topic 9C: Troubleshoot Mobile OS and App Security
10 - Lesson 10: Using Support and Scripting Tools
- Topic 10A: Use Remote Access Technologies
- Topic 10B: Implement Backup and Recovery
- Topic 10C: Explain Data Handling Best Practices
- Topic 10D: Identify Basics of Scripting
11 - Lesson 11: Implementing Operational Procedures
- Topic 11A: Implement Best Practice Documentation
- Topic 11B: Use Proper Communication Techniques
- Topic 11C: Use Common Safety and Environmental Procedures
Target Audience
This course is designed for individuals who have basic computer user skills and who are interested in obtaining a job as an entry-level IT technician.This course is also designed for students who are seeking the CompTIA A+ certification and who want to prepare for the CompTIA A+ Core 2 220-1102 Certification Exam.